Ph3Company Description /h3 pMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /p h3Job Description /h3 pThe Junior Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. This is a field based position. /p h3Key Activities And Responsibilities /h3 ul liExecute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. /li liDiagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. /li liAnalyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions. /li liUse OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. /li liInterpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. /li liProduce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders. /li liContribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. /li liCoordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians. /li liFeed recurring issues and lessons learned into knowledge bases and continuous improvement loops. /li liEnsure safe working practices and cost-aware decision-making throughout diagnostics and repair support. /li liManage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities. /li /ul h3Qualifications /h3 ul liProven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance. /li liHands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms. /li liExperience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets. /li liPrior exposure to technical documentation, case reporting, and technician coaching/training. /li liEuropean field support experience and multi-brand familiarity are a plus. /li liStrong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable). /li liProficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures). /li liSkilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation. /li liAwareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required. /li liCompetence in ECU programming, coding, and configuration; software update workflows and secure gateway access. /li liAdvanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification. /li liAbility to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics). /li liStrong technical writing: concise incident summaries, repair instructions, and knowledge articles. /li liProficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent). /li liCustomer focus and cost awareness: balances rapid resolution with quality and cost control. /li liProblem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions. /li liCommunication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders. /li liCollaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers. /li liTraining and knowledge transfer: ability to coach technicians, deliver on-the-job training, and produce usable knowledge articles. /li liOrganizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets. /li liAdaptability and open mindset: operates in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies. /li liInitiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure. /li liAttention to detail: rigor in diagnostics, documentation, and adherence to safety and quality standards. /li liResilience and stress tolerance: maintains performance under time pressure and during complex or high-visibility incidents. /li /ul h3Additional Information /h3 pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr