PVidendum plc is an international group principally serving customers in the "image capture and content creation" market. Videndum plc has two divisions: Production Imaging and Creative Solutions. Videndum's Production Imaging Division designs, manufactures and distributes technically advanced products which give broadcasters, film studios, video production companies and independent content creators total confidence in the production equipment they depend upon to capture and share world class footage.brOur people are key to Videndum plc’s future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.brstrongRole Summary /strong:brTo act as the first point of contact for colleagues seeking technical IT assistance in presence, over the phone or email, to offer an initial triage response or facilitate ticket logging and escalation processes.brProvide technical resources with IT Projects and project delivery.brManage the Feltre plants and Cassola HQ Helpdesk HW and SW installation and maintenance.brstrongKnowledge and Skills:br/strongstrongEssential:br/strong /pulliMinimum 2-3 years’ experience in a similar IT Support Role, /liliPerforming onsite and remote troubleshooting through diagnostic techniques and asking pertinent questions. /liliInstall and maintain hardware and software, with a specific focus on the production plants. /liliDetermining the best solution based on the details provided of the issue and assist colleagues through the problem-solving process. /liliAccurately categorise and record events, problems and their resolution. Create and maintain full documentation in line with existing procedures. /liliFoster self-service resolution in colleagues and escalate unresolved issues to the next level of IT support. /liliProvide colleagues with accurate information on IT products or services and offer feedback on outstanding tickets. /liliExecute and have input into internal IT related polices, processes and procedures (for example employee on-boarding workflow). /liliBasic administration tasks such as ordering and shipping of equipment. /liliActing as a champion for the importance of customer experience within the business. /liliContributing to the office culture, conduct and discipline to encourage an enjoyable, productive, and efficient workplace for all. /liliSeeking success for the company, contributing, and supporting the company Vision and Values for the future growth to the benefit of all stakeholders. /liliFostering sound working relationships with all employees. /liliAny other duties consistent with the job description that may be required from time to time. /liliGood English proficiencybr/li /ulstrongDesirable:br/strongulliExcellent telephone manner and face to face communication skills /liliExcellent organisational, time management and prioritisation skills /liliAlways willing to cooperate and assist /liliProven technical ability, through relevant, demonstrable, technical qualifications/experience in one or more of the following: Office 365 Solutions, Active Directory administration, Windows 10, 11, iOS, Android, Basic Network troubleshooting. /liliWindows Server, VMware experience, Nutanix /liliUse initiative to ensure that high importance deadlines and SLAs are met. /liliStrong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) /liliWillingness to travel, as required, to other Videndum offices and remote sites for the purpose of onsite support.br/li /ulPlease note that this job description is not an exhaustive list of the duties that you may be required to perform, and the company reserves the right to make amendments to the job description at any time, which may include adding or removing items from the list of duties outlined above.brstrongEducation and Qualifications:br/strongstrongEssential:br/strongHigh School Diploma or equivalentbrstrongDesirable:br/strongTechnical accreditation in relevant technologies (Microsoft, Networking, Security etc)brstrongVidendum Mindset:br/strongOur commitment is founded on a set of core values that form the Videndum Mindset:brulliExceptional Product Performance /liliCustomer Focus /liliLeading a Fast Changing Market /liliGlobal Capability /liliTransparency, Integrity and Respect /liliEnvironmental Consciousnessbr/li /ulstrongHealth and Safety /strong is at the forefront of everything we do at Videndum:brAll employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.bremOur approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.br/emSblocca le informazioni sulle assunzioni su #J-18808-Ljbffr