Overview
Field Service Engineer (FSE) in Italy (locations: Bologna, Verona, Milan or nearby areas). The role involves direct client interaction, on-site installation, commissioning, maintenance, and support for electrical equipment and battery storage solutions.
Responsibilities
* Take ownership of dispatched customer issues.
* Support resources dispatched onsite by RFM during commissioning and on-site services.
* Support the RFM/Project Manager during commissioning and site acceptance services.
* Deliver support and contribute service solutions for customers.
* Perform on-site installation, commissioning, repair, maintenance and testing tasks, including upgrades or rework.
* Follow operational procedures, processes and practices as defined and applied.
* Follow applicable health and safety instructions and regulations.
* Ensure up-to-date documentation and work instructions for existing and upcoming service contracts.
* Support Europe Service Management by feeding back analytical service reports and suggesting corrective actions.
* Participate in the claim management and RMA process.
* Maintain service tools and calibration processes.
* Take on-call duties, including some weekends and nights.
Qualifications
* Education as Electrical Technician or Engineer; knowledge of ACDC, Low/Medium voltage; understanding of electrical conduits.
* Italian and English language skills at least B2.
* Experience with Battery Storage solutions is beneficial.
* Experience dealing with customers in critical situations.
* Driving license is required.
* Health & Safety training for access to construction sites with electrical training.
* Willing to work on-call and travel (approximately 60%).
About Us
We are a green tech company focused on clean power and energy storage solutions, with global reach and ongoing R&D in inverter technology and storage systems.
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