A new boutique hospitality destination is launching soon in Uluwatu, combining premium accommodation with a stylish daytime café experience. Designed to deliver personalized comfort, social connection, and curated service moments, this property is set to become a standout retreat in Bali’s most iconic location.
Responsibilities
- Lead all hospitality operations including Rooms, Front Office, Housekeeping, Café & Beverage, Culinary, Finance, and HR
- Develop SOPs, systems, staffing plans, and workflows for a successful pre‑opening
- Establish and maintain a strong service culture centered on guest personalization and engagement
- Manage P&L; performance, budgeting, forecasting, revenue strategy, and cost control
- Oversee recruitment, onboarding, performance evaluation, and employee development
- Ensure compliance with safety, licensing, financial, and hygiene regulations
- Monitor guest satisfaction metrics and lead effective service recovery actions
- Implement standards for property maintenance, cleanliness, and facility readiness
- Build partnerships with local businesses, communities, and market segments to expand brand reach
- Lead continuous improvement initiatives based on analytics, audits, and market insights
- Act as the face of the property, maintaining high visibility and strong relationships with guests and stakeholders
Requirements
- Minimum 5–7 years proven leadership experience in hotel or resort operations (luxury or boutique preferred)
- Demonstrated success in managing both Rooms Division and F&B; departments
- Strong financial acumen with full P&L; and revenue management expertise
- Effective communicator with excellent English proficiency (verbal & written)
- Hands‑on working style with strong mentorship and people‑management skills
- Experience in pre‑opening projects highly preferred
- Proficient in PMS/POS systems and operational reporting tools
- Strong operational discipline, organization, and problem‑solving capability
- Strategic thinker with a passion for service excellence and guest‑centric innovation
- Professional, adaptable, and calm under pressure
- Able to legally work in Indonesia (Expat: valid working permits required)
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