PpbDescription /b /p pTo growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. /p pbHow you’ll make an impact: /b /p ul liAct as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. /li liMonitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution. /li liTriage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA. /li liFacilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. /li liContinuously evaluate and improve incident management processes, tools and workflows. /li liEnsure incidents are resolved efficiently to restore normal service operations as quickly as possible. /li liResponsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. /li liLiving Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. /li /ul pbYour background: /b /p ul libEducation experience: /b Bachelor's or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must. /li libArea experience: /b Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP/ERP processes /li libSoft skills /b: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities. /li libHard skills /b: Analytical mindset with problem solving skills. /li libTolls experience /b: Experience with incident management tools (e.g., Service Now, Power BI). /li libLanguage experience /b: Proficiency in both spoken written English language is required. /li /ul pbMore about us: /b /p pHitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. /p pWe employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. /p pWe offer: /p ul libCantract: /bContract of employment /li libBenefits: /b We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process. /li liGrowth possibility:training budgettraining platform,changing role withing organization /li libPossibility to /b gain experience ininternational enviromnent /li libPossibility to /b workfor industry leader in green energy solution /li /ul pbRecruitment process /b: /p ul liScreening with recruiter /li liMeeting with manager /li liOffer /li /ul h3Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. /h3 h3This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. /h3 /p #J-18808-Ljbffr