Manage testing activities, including UAT, using tools like Jira, Confluence, and SharePoint; resolve issues and secure final sign-off. Support user adoption by contributing to training materials and delivering end-user sessions. Ensure smooth go-live through hypercare support and transition to AMS. Support and improve: Handle L3 escalations, perform root-cause analysis maintaining a continuous improvement backlog. Ensure quality and compliance: Maintain audit-ready documentation, enforce SoD controls, and safeguard system performance. Collaborate across functions: Work closely with other Kering Technology domains in a service-oriented, agile environment. Experienced SAP professional with 5+ years in ERP projects, including at least two full deployments; international exposure is a plus. Deep expertise in SAP SD, covering ordering, pricing, billing, credit management, and experience with SAP FMS; familiarity with S/4HANA is a plus. Industry knowledge of sales and distribution processes in luxury and retail. Project-oriented: comfortable with waterfall methodologies and managing multiple initiatives in parallel. Collaborative and proactive: service-minded team player with strong interpersonal skills and a results-driven approach. Languages: fluent in Italian and English, both written and spoken.