Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial, and HR business services to all business areas within the company.
Are you an IT professional who's there to drive change? We at Hydro IT are transforming business processes with our Next Generation IT strategy to support Hydro's Sustainability Agenda, using modern tools and future technologies. Join us and make an impact via SAP S/4, native Cloud Technologies, Digital Products, State of Art Cyber Security tools, and much more!
Role purpose
The role is responsible for the functional support of S/4Hana business application together to deliver functional solutions in projects.
Responsibilities
1. Issue resolution on incidents and problems for the live units in S/4Hana in scope for SAP Services
2. Service and change requests management
3. Should be able to work independently and support junior consultants in team
4. Ensure stable business process continuation and improvements
5. Functional solution delivery in SAP projects
6. Works independently on larger, moderately complex project assignments.
7. May manage code reviews and guide developers and testers
8. Ensure that tickets assigned to her/him are followed up, tracked and delivered according to the SLA
9. End to end accountable for the tickets assigned to him/her and managed to be delivered on the best quality and timely manner
10. Dedicated and high focused business support during period end closing and critical business activities like shipping, manufacturing, etc.
11. Provides appropriate solutions upon Business Area requirements
12. Design, configure, test and train business solutions in collaboration with solution/architect team
13. Participate in hyper care and take over location support from project team
14. Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLA’s agreed
15. Proactive system improvement proposals and initiatives
16. Preventive business process support
17. Works closely with business support departments to translate business requirements into feasible solutions
18. Close working relationship with technical, solution delivery, architect, analytics, basis and authorization teams all involved in the different business support processes
19. Understand and work according to the transport and release management process
20. Come up continuously with business and process related improvement ideas
21. Provide and maintain process documentations like problem, incident and change management
22. Work according to the best practises for support
23. Perform daily tasks in the global ticketing system
24. International travel required occasionally based on need
Requirements
25. Minimum 5-7 years of relevant experience in a comparable role within SAP (ECC6 / S4 Hana) with hands-on application management or project organization.
26. IT /Business Degree or Equivalent
27. SAP certification is preferred
28. Expert SAP knowledge with configuration and trouble shooting skills
29. SAP implementation and post live support experience in multinational environment
30. Fluency in English (verbal and written)
Hydro offers
31. Working at the world’s only fully integrated aluminum and leading renewable energy company
32. Diverse, global teams
33. Flexible work environment/home office
34. We provide you the freedom to be creative and to learn from experts
35. Possibility to grow with the company, gain new certificates
36. Attractive benefit package
Applications from severely disabled and equally disabled people will be considered with equal suitability.
If you have any questions, please contact:
Dóra Keszi