PpJoin to apply for the strongExport Sales Assistant - Fixed term /strong role at strongXylem /strong /ppXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. /ppstrongThe role /strong /ppThe Sales Assistant is the first customer contact (for the Commercial Team/Sales Entity) and is responsible for the complete order process from lead time quotation to shipment release and delivery to the client. He/She supports on every matter related to the Sales process and is the point of contact for Operations and the Commercial Team in order to have a smooth internal process. /ppOrder process /pulliOrder entry for Intercompany Entities worldwide (both not connected to EDI and connected to EDI); /liliLead Time Quotations both for standard and customized products; /liliFirst analysis and elaboration of production feasibility against requested date of delivery; /liliCoordination with Operations (Production Planners, Resales Team) in order to define the actual feasibility and alternative scheduling solutions; /liliProvide the customer with information regarding shipment, volumes, costs, transportation options and other details to define an agreed shipment plan; /liliCoordination with the internal shipping team to plan shipments based on volumes, payments, credit and/or other requirements (ex. Inspection, vessel departure dates); /liliCompliance and viability check on documentation (e.g. Certificates of Origin, Vendor Declarations, Quality aspects, possible Inspection Requirements etc.) and procedures required for order handling and shipment (with possible contacts with Chambers of Commerce, Customs, Finance Department etc.). Collaboration on solution on every possible related issue (e.g. Export, Trade Compliance); /liliDelays-postponement handling which includes system update and communicating to the Customer; /liliProviding Customers with shipping documentation and shipping details (tracking, awb, etc); /liliProactive management of delivery time to optimize scheduling and contribute to the achievement of OTD and OTP inventory targets (also through specific dedicated calls with the Customers to manage priorities and solve problems); /li /ulpOther duties /pulliCustomer account codification; /liliOrganization of pre-shipment inspections (requests to Inspection authorities and documents handling); /liliTechnical support for simple requests and spare parts; /liliNotifications of discrepancy on shipment; /liliDispute resolution and Credit notes requests; /liliLetter of credit (LC) analysis and verification of feasibility with other departments (documents, shipping instructions, due dates, etc.); /liliCoordinate Customer “Witness Test” visits on site by giving necessary support; /li /ulpstrongRequired Qualifications /strong /pulliUniversity Degree /lili1 year experience in similar roles /liliFluency in Italian and English is mandatory /li /ulpstrongCONTRACT /strong: Temporary - Full Time /ppstrongBENEFITS /strong: 2 days of smart working, company bonus and company canteen /ppJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. /ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliSales and Customer Service /liliIndustries: Industrial Machinery Manufacturing, Manufacturing, and Civil Engineering /li /ulpLocation: Vicenza, Veneto, Italy /p /p #J-18808-Ljbffr