BRIEF ROLE DESCRIPTION
The Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated service even during nighttime hours
Reports to: Front Desk Manager
MAIN DUTIES & RESPONSIBILITIES
- Welcoming and assisting guests during check-in/check-out throughout the shift. Managing in-house guest requests.
- Supervising the property, managing and monitoring common areas.
- Accurate handover and reporting of house status or client-specific information.
- Daily financial closure, verification of transactions, and preparation of end-of-day and next-day reports in accordance with company operational procedures.
- Cash handling as per operational procedures.
- Monitoring surveillance systems to ensure the safety of guests and staff.
- Ensuring a smooth handover to the morning team by providing all necessary information on activities, guest requests, open issues, or critical situations, to maintain service continuity and quality.
- Ensuring compliance with Borgo Pignano’s service standards.
- Ensuring compliance with Health and Safety regulations.
REQUIREMENTS
- English: C1 ,Italian: C2. A third language is a plus
- Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
- References
- Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- EU Citizenship or work permit for extra UE citizens
OUR OFFER
- Fixed term working contract of 7 months as from June 2026 according to CCNL Settore Turismo (Federalberghi) with the aim of conversion to a permanent contract in 2027
- 40 hours per week over 5 days with two rotating days off.
- Discount equal to 50% in our sister hotels’ Restaurant
- Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
- Training on Quality assessment and sector regulations.
- Welfare credit provided based on guest satisfaction.
- Company canteen.
- Uniform and uniform laundry service.
No lodging facilities
Workplace: Via Bolognese, 89 - Firenze