_About Valmet _: - Valmet is a global leader providing cutting-edge solutions for the pulp, paper, and energy industries. With a strong commitment to innovation and sustainability, we are continuously growing and looking for talented individuals to join our dynamic team._Key Responsibilities _ - Provide customer support and technical assistance on our fold converting machines - Closely interact with our clients worldwide to provide technical support about products and services, remote and at customers’ facilities - Ensure mechanical assistance for startup, upgrades and technical improvements - Assist customers with machinery set-up, troubleshooting and training according to necessity - Guarantee a correct and prompt assistance identifying and analysing technical problems as well as providing technical solutions, which meet both internal requirements and customer's requests - Proactively suggest performance improvements or process optimization to minimize downtime and maximize production - Respect quality standards and established safety procedures To succeed in this role you should have - Technical Diploma or degree in mechanical or mechatronics fields - Strong experience in field service roles - Availability and willingness to travel - Proven troubleshooting and problem solving skills - Basic knowledge of electrical and fluidic systems is appreciated - Proficiency in Ms Office - Fluent Italian and English is mandatory - Knowledge of a third language is appreciated - Flexibility - Customer orientation and communication skills - Attention to details We offer - Work in a global organization with international customers and colleagues, dynamic and modern work environment - Be part of an organization committed to innovation and excellence - Onboarding plan - Canteen free of charge - Safety culture Additional information _When everything works together _ - Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how - and above all, teamwork._