PpSelect how often (in days) to receive an alert: /ph3Maintenance Technical Support Engineer /h3pbLocation: /b Bologna, BO, IT /ppbCompany: /bAlstom /ppAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. /ppbPurpose of the Job /b /ppThe main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstomdomestic and international Customers.The role includes the responsibility to be the technical Customer interface in global servicemaintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna beeing theWarranty work package owner in charge of QCD (quality, cost and delivery) KPI. /ppbPosition in the Organization /b /ppThe position will be part of ServicesSignalling Business UnitOrganization - Maintenance and Technical Assistance team /ppbNetwork Links /b /ppInternal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation. /ppExternal relationships with Customer infrastructure operators and maintenance technicians. /ppbResponsibilities and Accountabilities /b /ppThe person will be responsible for: /pullisystem performance monitoring; /liliexecution and supervision of HW and SW system upgrade; /lilitechnical expertise with product engineering in case of unknow bug or unknown behaviour; /liliproviding Customer feedbackin order to improve products and meet Customer's needs; /liliproviding training to Customer maintenancestaff; /lilidefinition and implementation of Maintenance and technical assistance plans; /lilicoordination and support to maintenance technicians on field; /liliprovidingsupport to Service organization in the definition of maintenance strategy in tenders and offers; /lilicooperation with product engineering in the definition of maintainability requirements during the product’s design phase. /li /ulpThe position also includes the availability to perform activities outside of the Bologna Alstom site and to be part of the team that support by remote H24 the customer maintenance team. /ppbEducational Requirements /b /ppDegree in Electronics Engineering or equivalent. /ppDegree in Mathematics/Physics will be also considered. /pulliKnowledge of electronic design principle and methodology /liliBasic knowledge of the most common operating systems /liliBasic knowledge of the most common net protocols (TCP/IP, …) /liliCapability to interpret electric drawings and schemes /liliCapability to use test tools (oscilloscope, wave generator, multimeter, etc…) will be a plus /liliKnowledge of railways signalling systems and principles will be a plus /liliCapability to perform analysis and to relate information from different contexts /liliCapability to work in team and attitude to problem solving /liliCapability to work in stress and urgency conditions /li /ulpbExperience /b /ppAt least two years of experience on Electronic/Electromechanical company as onsite or remote technical assistanceis is desirable. /ppNew graduates will be evaluated. /ppbLanguages: /b /pulliItalian: excellent level written and spoken /liliEnglish: good level written and spoken /li /ulpYou don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! /ppbImportant to note /b /ppAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone. /p /p #J-18808-Ljbffr