Job Title: Operations Manager
We are seeking a highly skilled and experienced Operations Manager to lead our Outbound Operations team. The ideal candidate will have a proven track record of managing day-to-day operations, driving performance management, and improving delivery processes.
About the Role:
* Manage end-to-end operations for a large site, executing inbound and outbound operations, coordinating physical and virtual workflows, and ensuring products are shipped on time to meet customer delivery promises.
* Drive performance management of team members, preparing and implementing training and development plans, and conducting regular audits to ensure compliance with Amazon standards.
* Continuously improve the delivery process, attain a sustained level of delivery performance improvement, and make decisions on deliveries outside of the normal routing matrix.
* Lead the order batching strategy to ensure efficiency while protecting customer experience, allocate labor from various sources, and direct and assign job duties for FC Associates.
Requirements:
* Bachelor's degree in Business Administration or related field.
* Fluent English language skills (speaking, writing, and reading).
* Experience with Microsoft Office products and applications.
* Ability to manage day and night shifts, work in a fast-paced environment, and make quick decisions under pressure.
Benefits:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* The chance to work in a dynamic and innovative company.
About Us:
We are a leading e-commerce company committed to delivering exceptional customer experiences. We believe in fostering an inclusive culture that empowers our employees to deliver their best results. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.