About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. JOB SUMMARY The Customer Care Specialist Sr provides expert-level support by handling complex customer cases and converting commercial opportunities. Responsibilities include active contact with customers, analyzing trends in customer inquiries and recommending process improvements, and collaborating with cross-functional teams to enhance the overall customer experience. This role serves as a key commercial partner to customers, strengthening relationships, driving revenue growth, and supporting strategic