Key Responsibilities of the Front Office Manager:
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* Ensure accurate room status information is maintained and properly communicated.
* Resolve guest problems quickly, efficiently, and courteously.
* Update group information, maintain, monitor, and prepare group requirements, relaying information to appropriate personnel.
* Review and complete credit limit reports.
* Train, cross-train, and retrain all front office personnel, participating in the selection of front office staff.
* Verify cashiers in and out, checking banks and deposits at the end of each shift.
* Enforce cash handling, check-cashing, and credit policies.
* Conduct regularly scheduled meetings of front office personnel.
* Prepare performance reports related to the front office.
* Maximize room revenue and occupancy by reviewing daily status, analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count.
* Monitor high-balance guests and take appropriate action.
* Implement hotel policies and house rules.
* Operate aspects of the Front Office computer system, including software maintenance, report generation, analysis, and simple configuration changes.
* Prepare revenue and occupancy forecasts.
* Ensure logging and delivery of messages, packages, and mail in a timely and professional manner.
* Assure employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
* Monitor VIPs, special guests, and requests.
* Maintain pars levels of front office and stationery supplies.
* Review daily front office work and activity reports generated by Night Audit.
* Manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
* Review the Front office log book and Guest feedback forms on a daily basis.
* Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
* Perform other duties as requested by management.
* Clarify team member job roles, responsibilities, and performance expectations, providing constructive feedback to assist them in their overall job performance.
* Understand operations of other departments: Sales, Housekeeping, and Engineering.
Skills and Qualifications:
* A minimum of 3 years of hotel front desk supervisory experience in 5-star luxury hotels.
* Experience handling cash according to accounting procedures and general administrative tasks.
* Fluency in Italian and English; one additional language is mandatory.
* Excellent communication and customer service skills.
* Attention to detail and ability to work in a fast-paced environment.
Benefits and Opportunities:
* A competitive compensation package, commensurate with experience and results achieved.
* A unique working environment that values people's contributions.
* A dynamic environment focused on professional growth.
* The opportunity to make a difference in building something significant.
This role requires a strong leader who can manage multiple responsibilities, prioritize tasks, and ensure seamless execution. If you believe you have the qualities to excel in this position, we encourage you to apply.