Overview
Technical Trainer EMEA - Based in Montecchio Maggiore (Italy)
Direct message the job poster from Xylem
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Main Responsibilities
* Support the development of a structured technical training program across the company
* Provide industry-leading support and advice to product line management and sales departments across the company
* Design and deliver consistent and fit-for-purpose tools, systems and processes to support the analysis, design, development and implementation of technical training and competency standards
* Contribute to a high level of customer satisfaction through coaching, advising and supporting with technical solutions and compelling business cases
* Provide internal consulting services to company employees and management for the purpose of catching new business opportunities
* Support Product lines to map and develop appropriate learning plans and training objectives for creating the right value proposition to the audience
* Create and publish processes and tools for the consistent development of competency standards, learning plans, learning strategies, training-communication plans, etc.
* Develop and maintain effective tools such as quick reference guides, materials, workshops, training and presentation materials
* Travel to and conduct training, briefings, management presentations as required, representing all aspects of the technical training function at various locations around the region assigned
* Conduct and manage factory tours for customers and training attendants and conduct “train the trainers” sessions to delegate locally this kind of activities
Qualifications / Technical Competences
* At least 3 years of experience in pump business and / or similar fields (HVAC preferred)
* Fluency in English and written and spoken is required (knowledge of German or French will be a plus)
* Fluency in Italian will be considered a plus
* Experience in training, presentations, public speaking
* Background in pump theory, selection and applications
Soft Skills
* Customer focus, internally and externally
* Skilled at organizing and coordinating
* Multi-tasking
* Team player but able to work independently
* Flexibility
Location: Montecchio Maggiore (Vicenza) - it is required to be present in Montecchio site at least 3 days per week
Travel: 10 / 15% max
Contract: full-time, permanent
Benefit: company bonus, company canteen and smart working 2 days per week
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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