About TextYess
For thousands of years, commerce was human. Merchants knew their customers, understood their needs, and built trust through real conversations. Then came the internet, and we traded humanity for scale. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you.
TextYess is here to restore what was lost. We build AI agents that bring back the personal, conversational shopping experience, but at infinite scale. Through WhatsApp, web, voice, and email, we help brands sell through real conversations that feel natural, helpful, and human. Where this is going: an AI-native CRM that runs the entire customer relationship for B2C brands, across every channel, autonomously.
We work with brands like Ducati, Pittarosso, Piazza Italia, and Doppelgänger. We've raised over €3M, we're doubling revenue every six months, and we're preparing for international expansion. This is a rocketship, and we're just getting started.
The Role
Here is the honest version of this role: you start by answering support tickets. You learn the product inside out. You become the person who knows every edge case, every merchant pain point, every recurring question. And then you automate yourself out of that job.
TextYess is an AI-native company. We build AI agents for e-commerce brands, and we use AI agents internally to work. Your job is not to be a support machine forever. Your job is to handle the immediate support load for 280+ merchants, and while you do that, figure out how to make support better, faster, and eventually automated.
Build documentation. Create templates. Design workflows. Set up AI-powered responses for common questions. The goal is that in six months, the basic support layer runs on systems you built, and you have moved up the stack to more impactful work.
You will be the first dedicated support hire at TextYess. That means you are not inheriting a process. You are building it. You will work with the Customer Success team and report directly to the Head of Product and Customer Success.
What you'll work on:
→ Handle the daily support queue: answer merchant questions via WhatsApp and email, troubleshoot issues, resolve tickets, escalate when needed
→ Learn the TextYess platform deeply: how merchants use campaigns, flows, AI agents, analytics, and integrations
→ Build the support knowledge base: documentation, FAQs, troubleshooting guides, internal runbooks
→ Design and implement support automations: templates for common responses, AI-powered triage, routing workflows
→ Track support patterns: what are merchants asking about most, where does the product confuse people, what should be escalated to product
→ Collaborate with CS and Product to improve the merchant experience based on what you learn from the front line
Who You Are
You are organized, reliable, and a fast learner. You don't see support as a dead-end job. You see it as the best way to learn every corner of a product and a customer base, and you want to use that knowledge to build something better.
You are naturally curious about how things work and how they can be improved. You are comfortable with tools and technology. You write clearly.
Must-haves:
→ Strong written communication in Italian and good English proficiency
→ Organized and reliable: you don't let things fall through the cracks
→ Comfortable learning new software tools quickly
→ Genuine interest in startups, e-commerce, or technology
Bonus:
→ Experience with customer-facing roles (even informal: retail, tutoring, freelance)
→ Familiarity with AI tools (ChatGPT, Claude, or similar)
→ Interest in process improvement and automation
→ Basic knowledge of e-commerce platforms (Shopify, WooCommerce)
What we offer
→ 6-month full-time paid internship. €800 month + meal vouchers.
If you grow into a full-time role (and that's the plan), stock options are included.
→ Fully remote, with an office in Milan and coworking access
→ Company offsites twice a year
Hiring Process
* 30-min Intro Call
* Short Practical Exercise
* 30-min Team Meet
* Final Conversation with Head of Product and CS
How to apply
Apply through our form, through LinkedIn, or send an email to with a short note about yourself and why you're interested.
Apply here: https://tally.so/r/dWZ4ZN