Who We Are
Si candidi tempestivamente! È previsto un elevato volume di candidati per il ruolo descritto di seguito, non aspetti a inviare il suo CV.Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way.Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset.
The roleWe are looking for a
Customer Technical Support Specialist
to strengthen our
Spoki team .The ideal candidate is curious, proactive, and has a strong problem-solving mindset.This role will act as a key link between the
Customer Success team
and the
Technical Development team, ensuring effective support for both customers and internal colleagues.The candidate will have an in-depth understanding of the
Spoki platform, how it works, and its main operational workflows.
Key ResponsibilitiesProvide qualified technical support to Spoki customers through multiple channels (tickets, email, video calls).Offer internal assistance to the Customer Success team in resolving complex or technical cases.Diagnose technical issues, identify potential bugs, and gather all the necessary information for escalation to the development team.Work closely with the technical team to ensure quick issue resolution and continuous platform improvement.Document procedures, recurring cases, and best practices to improve support quality.Maintain a customer-oriented approach, ensuring clear communication and a strong focus on end-user satisfaction.
RequirementsFluent knowledge of
Italian,English
and
Spanish .Strong problem-solving attitude and analytical mindset.Ability to communicate clearly with both technical and non-technical teams.Curiosity and proactivity in deeply understanding the features of the Spoki platform.Previous experience in
software development environments, or having worked closely with developer teams, is preferred.Ability to manage priorities and work independently.Attention to detail and ability to collect useful information for troubleshooting.Basic knowledge of
software principles, APIs, CRM systems, or SaaS platforms
(considered a plus).
What We OfferWork with an international, passionate, supportive, and talented team dedicated to excellencePermanent, full-time contract.Regular team-building events and celebrations.Access to cutting-edge technologies and resources to stay at the forefront of engineering and innovation. xpavfwmCompetitive Compensation: Gross salary ranging from €27,000 to €33,000/year, with performance-based adjustments.