Role Purpose: Key accountabilities and decision ownership: - Collaborate with project teams in order to deliver consistent service model on the deployed solution - Collaborate with project teams in order to set up correct alarm threshold on local and VF Group monitoring platforms - In life IoT platform management in terms of incident, CR and SR requested by the Customer - Log Analysis on IoT solutions - Alerts IoT customers to proactive incidents highlighted by Vodafone tools and keeps customer solution documentation up to date. Key performance indicators: - He/she will be responsible for top IoT customer management and will by evaluate considering customer satisfaction index (NPS). Core competencies, knowledge and experience: - Flexible and open attitude towards innovative services and new technologies Must have technical / professional qualifications: - Proven experience in technology environments and IoT service release - Basic knowledge of network elements and protocols - Basic knowledge of network/hosting/firewall technologies - Academic Background: Engineering Degree - Tenure/Years of experience: 5 Sede: Milano: