Communications Manager – Splendido Portofino
Belmond is on a mission to become the world's most desirable luxury travel brand, telling stories that capture the true essence of a place and its people. The Communications Manager is responsible for the two Belmond properties based in Portofino – Splendido and Splendido Mare – implementing all communications activities and supporting the strategy defined by the Divisional Brand and Marketing Director and the Communications Director.
Main Duties and Responsibilities
Planning, Execution & Coordination
You will work closely with the Divisional Communications team to develop and execute property communication plans that support global and divisional business goals.
You will be the key point of contact for internal stakeholders and will facilitate communications across teams to inform and generate maximum visibility for all property and divisional activities.
Media & KOLs Relations & Events
Manage media and KOLs relations and proactively research new contacts to increase the media and KOLs database.
Proactively pitch journalists for editorials and single press visits to achieve property press targets and increase brand awareness.
Organize media trips and coordinate single visits.
Develop press material (press releases, news updates, etc.), respond to media and agency enquiries and keep the internal media platforms updated.
Organize and support the creation and production of property events, developing relationships with new partners and curating attendee lists based on targets set.
Support Social Media Content Creation Strategy
Work closely with the Divisional Social Media Managers to build property communication plans that align across all platforms and ensure new stories and campaigns are effectively communicated.
Support the Divisional Communication team and Social Media teams with the growth of the brand advocate community – research and develop new relationships with content creators and photographers.
Assist and support the Marketing team as the key reference person on property, supporting with photo shoots and the implementation of Marketing projects.
Line Management
Manage and coach a trainee or Communications Executive with training and career development when available.
Reporting & Analysis
Regularly analyze and report on media coverage, events, initiatives and share successes with key internal stakeholders, through PowerPoint presentations and written reports.
Monitor and manage property performance on media platforms such as Launchmetrics (press) and Lefty (social media).
Other
Demonstrate knowledge of culture, trends, and competitor activities to inform departmental strategies.
Act as a role model of Belmond's core behaviours.
Requirements
5+ years of public relations / communications experience, preferably within the hospitality industry.
Highly organized and methodical, able to manage multiple projects under pressure, even during peak season.
Understanding of and sensibility to luxury hospitality markets.
Ability to foster collaborative relationships with multiple stakeholders and disciplines.
Imaginative thinker, able to deliver media results through creative storytelling.
Excellent communication skills with strong presentation and writing skills.
Passion for excellence.
High energy and enthusiasm.
Fluent in Italian and English.
Ability to travel.
Benefits
Seasonal Labour contract according to C.C.N.L. Settore Turismo – Communication Manager.
Start date: June 2026.
Salary as per CCNL plus increases based on seniority and skill level, separate payslip for 13th, 14th and TFR.
Welfare incentive based on quality goals.
Cross‐training program in sister properties.
Bus ticket as a benefit for the contract period.
Staff canteen.
Discovering Belmond programme – complimentary accommodation at Belmond hotels, discounted rates for trains, cruises and safaris, and discounted food and beverages.
The role is based at Splendido, a Belmond Hotel, Portofino. Please apply only if willing to relocate.
Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
About Belmond: Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The brand is built upon heritage, craftsmanship and genuine, authentic service.
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