Questa posizione è in Costa Crociere S.P.A.
Riassunto dell'opportunità da parte della Joinrs AI : Costa Crociere S.P.A. cerca un Land Experience Seller con almeno un anno di esperienza nelle vendite dirette e una formazione in turismo o lingue. Il candidato ideale parla fluentemente inglese e almeno due lingue aggiuntive e supporta gli ospiti nella scelta e nella vendita di escursioni personalizzate a bordo delle navi Costa. L'opportunità include un ambiente di lavoro inclusivo e multiculturale con possibilità di crescita professionale.
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### Explore Your Potential
- Who we are
- What Makes You Unique
- Live Your Ambition, Elevate the Guest Experience
- Guest Interaction & Sales
- Operational Support
- Back-Office & Coordination
- Safety & Service Quality
- Additional Info
##### READY TO DISCOVER AN OCEAN OF OPPORTUNITIES?
Embark on this journey with us and experience a world within a world.
### Who we are
Ahoy, global community! With 17000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
Do you excel in a dynamic, multicultural environment where leadership, integrity and people development are key?
We're seeking a Land Experience Seller to join our Photo Department onboard Costa vessels.
### What Makes You Unique
- Secondary school education in tourism or languages; a degree in Languages or Tourism is appreciated.
- At least 1 year experience in direct sales; experience with Tour Operators is a plus.
- Comfortable engaging with Guests and supporting sales activities.
- Strong sociability, curiosity, warmth, and welcoming attitude.
- Basic knowledge of MS Office tools (Word, PowerPoint, Excel).
- Fluent in English (mandatory B2 level) and at least two additional languages (Italian, German, French, Spanish) at high proficiency (B2 level).
### Live Your Ambition, Elevate the Guest Experience
You will be part of the Land Experience Team onboard, helping Guests discover excursions and creating memorable moments through personalized recommendations and quality service.
### Guest Interaction & Sales
- Promote and sell excursion packages aligned with Guest interests and Company targets.
- Support MyTours desk operations, ensuring accurate information and smooth interactions.
- Communicate professionally to guide Guests in selecting the best Land Experiences.
- Adapt sales approaches based on Guest preferences and product knowledge.
### Operational Support
- Assist excursion dispatch operations to ensure smooth flow and minimize waiting times.
- Attend excursions to monitor quality, address issues, and ensure Guest satisfaction.
- Provide language support during excursions when required.
- Ensure Guest compliance with safety standards during excursions.
### Back-Office & Coordination
- Manage specific back-office tasks (e.G., VIP cases, special attention requests).
- Track and analyze sales data to identify trends and support decision-making.
- Collaborate with other onboard teams to align sales goals and operational priorities.
- Support budget alignment and cost control activities as instructed by the Manager.
### Safety & Service Quality
- Handle Guest complaints professionally and escalate when needed.
- Support injured Guests during excursions when required.
- Contribute to a safe working environment by following company safety procedures.
##### Bring your ambitions to life. Join us and discover our ocean of possibilities!
Apply
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[#LI-REMOTE] [#J-MCITY]
