We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role Summary : This role reports to SVP South and fits under the Europe Division. This role will form part of the South Leadership Team. Duties and Responsibilities : Managed the Sales Representatives in Italy, providing help, coaching, and training. Act as leader in the Italian team to be the first point of contact for any non related matters apart from the sales. Being the first point of contact, handling escalations in a professional manner, building trust and respect amongst customers in Italy Drive from the sales strategic point of the business in Italy, suggesting, promoting and monitoring the sales activities in Italy. Acts as a role model at all times, strives to overachieve team and individual targets, keeps team spirit high, and team members motivated and willing to develop themselves further Manage RFPs process internally with conjunction with his team and also defend the outcome to the customers Work with the sales team in accounts development plans, or opportunities development plans. Being able to define and defend a deal P&L internally with the different internal stakeholders. Drives, follows up, and supervises the progress on any assigned campaigns and projects (EV intros, ad hoc projects, etc.) for the team, mainly looking at successfully closed OOT (Out-of-Term) renewals, new deals, and upgrades Reviews and provides feedback on revenue results per team individuals and the team overall. Demands to produce and support the Revenue team by ensuring revenue goals are met Monitors and tracks inbound / outbound calls made by the team Takes responsibility for the process management, administration, and timely delivery of all team and individual KPIs and SLA targets, mainly looking at sales and revenue deliverables Completes / updates process documentation / work instructions upon requests / as needed Maintains records and trackability of individual and team results, addressing issues, training and performance gaps accordingly, working with the management team towards their improvement / elimination Producing reports both regular and ad-hoc (upon management request) Executing the Sales Representatives job responsibilities when needed in unforeseen events and during critical staffing circumstances Follows up on assigned tasks / projects, able to prioritize, coordinate and plan multiple activities and tasks Manages day-to-day revenue and pre sales processing activities performed by the Sales Reps Manages the entry of new quote requests and monitors the upload of large client projects, formatting of spreadsheets to prepare for upload, creation of customer-facing quote documents, conversion of quotes to orders, completion of the order entry process, entry of change / disconnect orders Liaise with internal departments and customers to capture all required information for order creation and processing Liaise with Sales Engineers for additional technical support. Provides daily handover for anything that needs to be followed up during the day and / or any issues / escalations that happened overnight Other sales / admin / management-related activities upon request. Regular 1 : 1 meetings and adequate data / results monitoring, feedback, and reporting on progress / statistical results for the individuals and the teams overall. Utilise out of term contract data, at-risk account reviews, and monthly health checks to develop retention strategies and set re-term target objectives Required Experience / Qualifications : Experience on sales of managed telecommunications services such as SDWAN, security (SASE) At least 7-10 years of previous experience leading sales teams Effective communicator; able to liaise with confidence with both internal and external parties Represent GTT in Italy in different forums, such customer events, round tables, telco events. Liaise GTT ecosystem, such consultancy firms, partners, vendors, telco associations Strong computer skills and good levels of competence in Microsoft Office Strong sales and customer focus Experience in a supervisory or other similar role is preferred Desirable Experience / Qualifications : Results-oriented attitude and sales-driven approach towards team / individual targets Excellent English skills are a must Ability to work accurately and meet short-term deadlines Report regularly to management on the life cycle of all ongoing projects, working closely with other departments and teams within the division Attention to detail and accuracy while being able to maintain a higher workload Professional and articulate J-18808-Ljbffr