At Vodafone, we're working hard to build a better future.
A more connected, inclusive and sustainable world.
As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world.
Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Join Us
Work Model: Hybrid.
At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team.
When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
Within Fixed and Mobile Access Operation, this role is managing Vodafone Italy RAN operation & maintenance tasks within the RAN 2nd level support team.
The 2nd level support engineer is supposed to troubleshoot RAN issues, to apply procedures and changes meant to restore the service, to support remotely field engineer on complex troubleshooting, to manage 3rd level vendors support, to follow-up problem management with vendors, to execute planned works, including configuration changes or software upgrades on RAN nodes.
The role requires technical expertise on RAN technologies, and at the same time know-how on processes such as incident management, problem management and change management, as well as knowledge of all security policies concerning user access management, patching and hardening related to RAN nodes.
What you'll do
Trouble-shooting issues in RAN technologies
Service restoration in case of issues
Phone support to field engineer
Manage third parties support services
Executing planned works
Maintenance windows activities
On call service
Who you are
Strong mobile network architecture knowledge
Technical skills on Single RAN Node, BSC Air Scale, MantaRay.
Good time management and prioritisation
Knowledge on incident management, problem management and change management processes
Aptitude for analysing problems, discovering innovative solutions and hunger for technical knowledge
Good interpersonal and communication skills; ability to build trust and rapport
Not a perfect fit?
Worried that you don't meet all the desired criteria exactly?
At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers.
At Vodafone, we believe that connectivity is a force for good.
If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do.
You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures.
We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
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