PstrongLocation: We have open positions for Milan (Siziano) AND/OR Turin (Rivoli) - on-site /strong /ppstrongLevel: Senior/Mid (IC3/IC2) /strong /ppbr/ppstrongAn Oracle Data Centre Technician /strong will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. You can execute small projects on your own and work with your manager in planning and executing larger local projects. /ppbr/ppstrongThis position involves on-shift rotation including standby, we need a person with a valid driving license, and the ability to transport by own car. /strong /ppbr/ppstrongRequirements: /strong /pulliBachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience /liliExperience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems). /liliExperience in data center ME equipment. /liliDemonstrated examples of a drive to dig into the details of a system or process to solve customer problems. /liliExperience working in a mission-critical operations environment. /liliThe position has a physical component requiring the ability to lift to 25 kg and may require working in cramped spaces or elevated locations. /liliAbility to speak confidently and communicate clearly in a virtual environment. /liliStrong Adherence to process and being a process champion. /liliExcellent communication skills (oral and written), and ability to interact professionally with a diverse group of customers and staff. /liliExperience providing client-facing, direct customer support and service. /liliAbility to work productively in remote cross-functional teams or resourcefully and independently as an individual. /liliGood English. /li /ulpstrongRequired Data Centre experience: /strong /pulliKnowledge of data center design, including electrical and cooling plant and operation thereof. /liliAirflow management (hot aisle, cold aisle, containment, etc.). /liliRack, and stack equipment including commissioning of new racks. /liliStrong structured cabling skills on fiber and copper (e.g. looming, term test). /li /ulpstrongRequired systems and hardware expertise: /strong /pulliSystems administration (Linux and/or Windows Servers) /liliHardware repair, diagnosis break/fix /liliNetworking fundamentals (DNS, TCP/IP, basic troubleshooting) /liliIT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) /liliBase Operating System Installs and Configuration /liliCore OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc. /li /ulpstrongResponsibilities: /strong /pulliAct as data center SME liaison to other technical teams and non-technical teams (e.g networking, computing, compliance, business operations). /liliUnderstand internal customer problems and provide technical solutions in timely manner. /liliParticipate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software. /liliSystem board level repair and fault diagnosis to SLAs. /liliPlanning and commissioning new rack positions. /liliInvolvement with the design and commissioning of new whitespaces. /liliStructured cabling installation is a significant part of this position. /liliTraining and adherence to governmental and company-set health and safety processes. /liliAdditional on-premise work at customer locations maybe required. /liliAvailable to travel in EMEA. /li /ul