Who are we?Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!Job description
Join our team and start a new adventure in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization.
Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field but above all being an ambassador of our organization to clients thanks to:
Your interpersonal skills and ability to listen in order to build a strong relationship of trust with our clients and fully understand their challenges and issues.
Your curiosity and eagerness to learn as we support over 1000 clients from all sectors worldwide.
Your missions
* Manage and coordinate daily IT team operations
* Monitor service performance and ensure compliance with SLAs
* Collaborate with business functions to assess and meet IT needs
* Supervise external vendors and ensure the quality of outsourced services
* Implement and maintain IT service management processes based on ITIL
* Troubleshoot and resolve complex IT issues, providing senior-level support
* Prepare reports and analysis on IT service performance
Your profile
* Knowledge of ITIL practices and IT service management
* Experience in software development
* Experience with monitoring and service management tools (e.g. ServiceNow, JIRA)
* Competence in project management and Agile methodologies
* Familiarity with IT infrastructures, networks and cybersecurity
* Academic background: engineering schools or IT degree
* Fluent Italian and English
* You have excellent communication and interpersonal skills and are able to work under pressure in a dynamic environment
What we offer
* An international community bringing together 110+ different nationalities
* An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
* A robust training system with our internal Academy and 250+ available modules
* A vibrant workplace that frequently gathers for internal events (afterworks, team buildings etc.)
* Strong commitments to CSR notably through participation in our WeCare Together program
* Remote policy: Possibility to work remotely 2 days per week
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
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