Overview Senior Operations Manager - Italy role at Bloq.it. Bloq.it is the world’s leading smart locker solution, solving online deliveries by enabling participation, reducing delivery costs and making them more sustainable. We’re expanding rapidly and have grown 1000% for three years in a row, becoming the fastest-growing smart locker company in the world and one of Europe’s fastest-growing scale-ups. We’re seeking a Senior Operations Manager - Italy to bridge our central operations team with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (delivery, shared mobility, or similar) who excels at managing processes and reporting. This is a field-oriented role requiring someone adaptable and ready to roll up their sleeves to ensure smooth operations. Responsibilities Manage the operational teams and processes to ensure smooth day-to-day operations. Provide detailed reporting and act as the liaison between the local and central teams. Handle operational tasks that require hands-on involvement and attention to detail. Be willing to go to the field regularly to report and solve on-the-ground challenges. Coordinate and support local teams to ensure consistent service delivery. Identify and implement improvements to operational processes in the field. Ensure that all operational metrics and goals are met, reporting progress regularly. Requirements 5 years of experience in operations management, preferably within service-focused industries like delivery, mobility, or logistics. Strong understanding of post-sales service operations and workflow optimization. Excellent communication skills, with the ability to report clearly and liaise effectively between local and global teams. Proficiency in English and Italian. Proven ability to manage teams and processes, with hands-on involvement when needed. Adaptable and proactive, willing to engage in fieldwork as required. Analytical mindset with experience in tracking and improving operational KPIs. Extra valued skills Knowledge of smart locker systems or logistics technology. Understanding of local logistics and post-sales service processes. Experience in scaling operational processes in a growing company. What you’ll get The opportunity to join our team and play a pivotal role in contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry. A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning. Competitive salary and benefits package, tailored to your experience and skills. Make a tangible impact by actively supporting our mission to provide affordable and sustainable solutions. If you’re a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of bloqstars and help us redefine the last-mile delivery experience! At Bloq.it, we provide end-to-end solutions for Smart Lockers; our Bloq.it OS software ecosystem is the leading tech solution on the market. We’ve worked with major names in e-commerce, logistics, and retail in Europe, such as Vinted and DHL. We have recently become the fastest-growing Smart Locker company in the world. We believe Smart Lockers are a big part of the future, and we want to help make them mainstream, like the mobile phone. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Technology, Information and Internet J-18808-Ljbffr