At Bloq.it, we’ve created the world’s leading smart locker solution, addressing online delivery challenges by enabling easy participation, reducing costs, and promoting sustainability.
After experiencing 1000% growth over three years, we are now the fastest-growing Smart Locker company globally and one of Europe's fastest-growing scale-ups.
We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. This role aims to bridge our central operations team with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility) who excels at managing processes and reporting. It is a field-oriented role requiring adaptability and a hands-on approach to ensure smooth operations.
Responsibilities
* Manage operational teams and processes for smooth daily operations;
* Provide detailed reporting and liaise between local and central teams;
* Handle operational tasks requiring hands-on involvement and attention to detail;
* Regularly visit the field to report and resolve on-the-ground challenges;
* Coordinate and support local teams to ensure consistent service delivery;
* Identify and implement improvements to operational processes;
* Ensure operational metrics and goals are met, with regular progress reports.
Requirements
* 5+ years of experience in operations management, preferably in delivery, mobility, or logistics;
* Strong understanding of post-sales service operations and workflow optimization;
* Excellent communication skills in English and Italian;
* Proven team and process management skills with hands-on involvement;
* Adaptability and proactive field engagement;
* Analytical mindset with KPI tracking and improvement experience;
* Knowledge of smart locker systems or logistics technology;
* Understanding of local logistics and post-sales processes;
* Experience scaling operations in a growing company.
Benefits
* Opportunity to contribute to innovative solutions in the smart locker industry;
* Dynamic, fast-paced environment fostering innovation and collaboration;
* Competitive salary and benefits tailored to experience and skills;
* Impactful role supporting our mission for affordable, sustainable solutions.
If you're a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help redefine the last-mile delivery experience!
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