Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
This position is an exceptional opportunity to join Varian and the Varian Service team located in Italy in achieving new victories against cancer.
The Software Service Engineer is the primary contact for Varian Medical Systems (VMS) customers and is responsible for troubleshooting, technical guidance and general IT and system support to customers primarily in Italy. The role requires a pro-active and customer-orientated strong service minded attitude, excellent analytical thinking and problem-solving skills and a systematically and structured mindset.
Major responsibilities :
1. Support, troubleshoot, diagnose and repair of IT systems/Oncology Information Software
2. Pro-Active support through the means of monitoring systems
3. Further dispatch or escalate incidents when needed to the next service levels or request additional assistance from specialists.
4. Documenting all service activities into the CRM system
5. Constant training to gain and maintain a sound service and product knowledge.
6. Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.
Experience and skills:
7. Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in a similar role, ideally within Medical Device or Technology. Knowledge of Varian products will be preferable.
8. Graduate of a Technical Institute in a related discipline e.g. medical informatics, computer science or related field (or appropriate professional qualification and experience)
9. Comprehensive technical knowledge and experience in maintaining complex IT Solutions (VMWare/Nutanix, Microsoft Windows based Client/Server Solution, Citrix, Microsoft SQL Databases, ARCserve/Veeam Backup solution and TCP/IP based Network components)
10. IT certificates are an asset (CCNA, MCSA, Citrix, VMware…).
11. Medical Device experience is preferable.
12. Valid Driving license
13. Sound knowledge and troubleshooting skills in both hardware and software products.
14. English is the primary language used within our company and our customers. Written and verbal English proficiency is a requirement.
What we can offer
15. Market conform salary with generous benefits.
16. Being part of a highly motivated team
17. The opportunity to work for a company that is invested in making a difference and invested in its people.
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Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight