**Main duties & responsibilities**:
- Deal with all Front Office operations (check in - check out - escorting - cashier operations) according to company policies, procedures and compliance with our code of conduct;
- Able to provide information/reservations about activities, etc;
- Coordinate Porters, Drivers and Security Staff according to Guest needs and company procedures;
- Process the closing/reopening operations of the day of the hotel, supervising the closure of all the outlets (restaurants, bars, spa, boutiques, etc.);
- Process of the daily reports to the administration and other main departments of the hotel;
- Assist our Guests with all the room service requests with the cooperation of bar/restaurants staff, and porters and security staff, when available.
- Handle emergencies according to the procedures.
**Requirements**:
- Previous work experience in the same position;
- Fluent in English and Italian. A third language preferred;
- Strong interpersonal and communication skills;
- Good knowledge of the Region and products;
- Knowledge of hotel management software such as HMS-Infor or others, Microsoft Office, Excel, etc;
- References.
**Benefits**:
- Seasonal Labour contract according to C.C.N.L. Settore Turismo
- Learning & development activities
- Career opportunities within our Hotels cluster
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