Job no: 592188
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Contract type: Fixed Term Appointment
Duty Station: Rome
Level: P-4
Location: Italy
Categories: Operations
The post of Operations Manager, Common Services Center (CSC) reports to the PFP Deputy Director, Operations and Finance. This role provides strategic leadership and overall direction to CSC activities supporting UNICEF's core values and business objectives.
The incumbent will lead multi‐disciplinary teams and manage cross‐functional services that directly impact the CSC performance. As a strategic business partner, the incumbent will lead results, drive change, provide risk‐informed, solution‐focused analysis, and contribute to delivering results for children.
The CSC serves multiple divisions, including their senior management team, with specific functional needs and work mandates. The role has a critical accountability to these divisions, must balance competing priorities while ensuring equity in service delivery and maintaining neutrality across the diverse mandates.
How can you make a difference?
Manages and provides strategic direction and guidance to CSC in all areas, includingAdministration, Protocol, Finance,HRand ICT.
Engages with stakeholders, understands business needs of clients,identifiesemerging needs,anticipateschallenges, proposesviablesolutions, provides creative and innovative ideas aimed at a solution- focused approach to include value for money strategies, all underpinned by quality assurance measures.
Ensures strategies and processes are in place toidentify, promote and empower the potential inoperationsstaff within CSC through career development, opportunities for stretch assignments and succession planning.
Works with the Division of Financial and Administrative Management (DFAM), Digital Impact Division (DID), Division of People & Culture (DPC), Global Shared Services Center (GSSC), Supply Division (SD) and other HQ divisions/offices in connecting ideas, people, and systems deploying a flexible model that provides a small footprint, low-cost delivery, and an agile workforce.
Leads on the strategic planning and management of Rome CSC facilities, ensuring safe, accessible, and environmentally sustainable premises, including estate planning, space management, and capital project development.
Ensures effective risk mitigation and governance in Rome facilities management through the assessment of MOU, service contracts, and financial commitments related to UNICEF's premises and operations.
Implements process efficiencies and leverages innovation to enhance sustainability, cost savings, and operational effectiveness across all functional service areas.
Acts as a change agent using the principles of change management and drives organizational change by leveraging technology to modernize and automate business workflows, fostering a culture of continuous improvement, accountability, quality assurance, and operational excellence.
Develops and monitors office management and work plans for Rome CSC Operations, ensuring efficient resource utilization and cost-effective service delivery.
Acts as Security Focal Point for the Rome UNICEF Office. Works closely with the designated UNICEF Security Professional, and security focal point(s) of WFP and the UN Security Management System. Supports the Crisis Coordinator in providing leadership for crisis management and business continuity activities for the Rome Office and acts as alternate for the Crisis Coordinator, includingtoconvenethe Crisis Management Team andchairits meetings asrequired. Leads development of the Business Continuity Plan, conducts and reports on regular crisis and business continuity management tests to ensure emergency preparedness, and coordinates communications and training activities for staff and responsible focal points in the Geneva-based entities. Develops and maintains procedures for safety and security management in coordination with WFP. Monitors and reports on safety and security arrangements, including through the maintenance of incident reports.
Collaborates with designated event coordinators on the planning and facilitation of events hosted by the Rome Office,comprisingconferences, meetings, and workshops for UNICEF staff,partnersand visitors. Develops and maintains procedures and systems for meeting planning and facilitation.
Acts as Secretariat to the Rome Management Team (the governance body of the CSC) and provides risk-informed analysis to inform their decision‐making. Establishes the Terms of Reference for this body, including setting up the meeting, agenda, and ensuring implementation of decisions.
As Operations Manager of CSC, primary UNICEF focal point with WFP, the landlord, for negotiations and consultations related to implementation of MOU,premisesand services (protocol, security, among others).
Provides direction to staff and effectively manages their performance to allow people to elevate into subject‐matter expert roles and more consistently deliver high quality work.
As required, under direction of the supervisor, collaborates with other agencies, local authorities on administrative matters including information exchange and harmonization.
Maintains a healthy, safe, respectful and secure work environment that complies with UNICEF's zero tolerance commitment against all forms of harassment and abuse.
To qualify as a Champion for every child you will have...
Education
An advanced university degree in one of the following fields is required: Business Management, Finance, Accounting, Public Administration, and related operations functions (Human Resources, Information Technology, etc.).
Alternatively, a first level university degree in a relevant field combined with (2)additionalyears of qualifying professional experience may be accepted in lieu of the advanced university degree.
Experience
A minimum of eight (8) years of relevant work experience at the national and international level, specifically in implementing strategic organizational initiatives in one or more operations management area,including budget;financial managementand reporting;facilities management; administration; information and communication technology;andhuman resources,isrequired.
Prior demonstrated experience working with large numberofclientsin service delivery in United Nations system orworking in coordination with other UN agencies, funds and programmes or international organization isrequired.
Experience in Results Based Management isrequired.
Strategic management experience in leading successful client-oriented teams isrequired.
Previoushands‐on experience in strategic operations isrequired.
Additionalexperience in one or more of the following areas isanasset:
Internal controls
Audit management
Safety and security
Enterprise Risk Management
Experience with UNICEF/UN is an asset.
Relevant experience at country level, particularly in development, fragile settings and humanitarian context is an asset.
Language Requirements
Fluency in English isrequired.
Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or alocal language is an asset.
Core Values
Nurtures, Leads and Manages People(2)
Demonstrates Self Awareness and Ethical Awareness (2)
Works Collaboratively with others (2)
Builds and Maintains Partnerships (2)
Innovates and Embraces Change (2)
Thinks and Acts Strategically (2)
Drives to achieve impactful results (2)
Manages ambiguity and complexity (2) are required.
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone,irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero‐tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2. Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is committed to fostering an inclusive, representative, and welcoming workforce.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Humanitarian action is a cross‐cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. xrdztoy Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.