Responsibilities: - Administer and maintain the Active Directory environment, including user accounts, security groups, and group policies. - Handle user provisioning, deprovisioning, and account management tasks. - Troubleshoot and resolve Active Directory-related issues. - Deploy, manage, and maintain software packages, updates, and patches using SCCM. - Configure and monitor software distribution, inventory, and reporting. - Troubleshoot and resolve SCCM-related issues. - Implement and manage BitLocker encryption across the organization's endpoints. - Ensure compliance with encryption policies and standards. - Provide support and troubleshooting for BitLocker-related matters. - Utilize ticketing tools to track, prioritize, and resolve IT incidents and service requests. - Respond to user inquiries, troubleshoot technical issues, and provide timely resolution or escalation as needed. - Maintain accurate documentation of tickets, including issue details, solutions, and resolutions. - Monitor and maintain system performance, security, and availability. - Perform regular system backups and ensure data integrity. - Implement proactive measures to prevent system issues and minimize downtime. - Collaborate with cross-functional teams to ensure smooth integration and operation of IT systems. - Participate in the planning and execution of IT projects and initiatives. Job Types: Full-time, Contract Salary: Up to €2,600.00 per month Ability to commute/relocate: - Cassina de' Pecchi: Reliably commute or planning to relocate before starting work (required)