At the heart of our spa lies a dynamic leader, responsible for overseeing daily operations and driving exceptional guest experiences.
Key Responsibilities
- Operational Management: Manage daily spa activities, including staff scheduling and inventory control, to maintain efficiency and effectiveness.
- Cleanliness and Safety: Ensure a clean, safe environment for guests and staff by adhering to health and safety regulations and conducting regular audits.
- Financial Acumen: Monitor expenses and revenues, making data-driven decisions to optimize profitability.
- Reporting Lines: Collaborate with senior management to align spa goals with organizational objectives.
Guest Experience
- Service Delivery: Foster a culture of excellence, ensuring high customer satisfaction through personalized service and prompt issue resolution.
- Complaint Resolution: Address and resolve guest complaints in a timely, professional manner, utilizing feedback to enhance services.
- Innovation: Develop creative strategies to elevate the guest experience, staying abreast of industry trends and best practices.
Staff Leadership
- Talent Development: Recruit, train, and supervise spa staff, empowering them to excel in their roles and contribute to a positive team environment.
- Performance Evaluation: Conduct regular performance reviews, providing constructive feedback and opportunities for growth.
- Team Culture: Foster a supportive, inclusive work environment that encourages collaboration and open communication.
Program Development
- Partnerships: Collaborate with external experts to design engaging wellness programs, enhancing our offerings and staying relevant in the market.
- Research: Stay current with industry research and trends, delivering workshops and events that captivate and educate our guests.
- Evaluation: Assess program effectiveness, using guest feedback to inform future developments and ensure continuous improvement.
Marketing and Promotion
- Branding: Work closely with marketing teams to craft compelling spa packages and promotions, attracting new clients and retaining existing ones.
- Social Media: Leverage social media platforms to raise brand awareness, engage with our audience, and drive website traffic.
- Industry Trends: Stay informed about industry developments, incorporating fresh ideas and perspectives into our offerings.
Inventory and Supply Management
- Supply Chain: Monitor and manage inventory levels, establishing relationships with vendors to secure quality products and maintain a competitive edge.
Financial Management
- Financial Reporting: Provide accurate, timely financial reports, enabling data-driven decision-making and strategic planning.
- Goal Setting: Establish and achieve financial goals, contributing to the spa's overall success and growth.
Qualifications:
- Education: A bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable.
- Experience: Minimum 3-5 years of experience in spa management or a similar role in the wellness industry.
📌 Spa Operations Manager
🏢 beBeeLeadership
📍 Milano