Ph3Overview /h3pJoin Vodafone. Vodafone is hiring a Junior Engineer 2nd Line in full-time contract. Requires degree in Electronics, Telecommunications, IT or Computer Science and Linux/server experience. The candidate will support OSS operations, manage troubleshooting and optimize systems. Vodafone offers an inclusive work environment, with opportunities for growth and a sense of belonging. /ph3What You’ll Do /h3pRole purpose: Support 2nd Line Operations for OSS tools in a multi-vendor environment. Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications. Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination. Assist with data configuration, software rollout, and integration activities. /ph3Responsibilities /h3ulliAdminister provisioning and monitoring platforms, plus critical OSS applications. /liliTroubleshoot faults and implement corrective actions, engaging with 3rd party support as needed. /liliPerform daily monitoring and health checks; contribute to incident detection and system optimization. /liliParticipate in projects, process improvements, and configuration verification. /liliInteract with technical staff, NOC engineers, and other Service Delivery teams. Strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM). /liliConfident handling of ticket systems and auto-routing. /li /ulh3Qualifications /h3ulliUniversity degree in Electronics, Telecommunications, IT, or Computer Science. /liliMinimum 1 year experience in server/application operations and maintenance. /liliMinimum 1 year experience with Linux OS and database operations. /liliWillingness to learn programming/scripting languages (experience is a plus). /li /ulh3Who You Are /h3ulliAbility to create technical instructions/procedures and provide 2nd level support for OSS applications. /liliKnowledge of Linux OS, application/database administration, and telecom protocols. /liliSupport service request fulfillment and system/software rollouts. /liliExposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure). /liliTeamwork orientation; proficient English (spoken/written). /liliApplying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations. /liliEnsuring effective service delivery through proactive monitoring and reporting, clear communication with stakeholders and partners, and coordinated escalation processes to maintain SLA performance and quickly resolve incidents. /li /ulh3Not a perfect fit? /h3pWorried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. /ph3What’s In It For You /h3pWho we are: We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. /ppBelonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. /ppIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to careers.vodafone.com/application-adjustments/ for guidance. /ppTogether we can. /pp(#J-REMOTE) (#J-INTERNAL) (#J-MCITY) /p /p #J-18808-Ljbffr