Senior Specialist Solutions Architect - Amazon Connect, AWS
Job ID: | Amazon Web Services Australia Pty Ltd
Amazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and manufacturing.
AWS Specialist Solutions Architects (SSAs) are technologists with deep domain‑specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert‑level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud‑based systems.
The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS). It is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‑ and mid‑market accounts to enterprise‑level customers including public sector. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you’ll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses.
Key Job Responsibilities
Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
Provide advanced technical knowledge to your domain‑aligned GTM teams to unblock our customers’ largest and most critical business challenges.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc.
Partner with Business Development teams to define the technical components of best‑in‑class GTM concepts, solutions, and initiatives.
Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.
A Day in the Life
A typical day might include meeting with technical product managers at AWS or with partners, collaborating with others to build and test demonstrations and proofs of concept, and writing technical content such as blog posts and papers. It might also include reading technical news bulletins to stay abreast of changes in technology that affect your partners and getting hands‑on with AWS every day.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
About the Team
This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The WWSO APJ CXE Specialist Solution Architecture team is a diverse group of architects located throughout Asia, Pacific and Japan. The team develops Contact Centre architectures and solutions using Amazon Connect for our customers. Specialist SAs play a critical role in capturing customer feedback, advocating for roadmap enhancements, and anticipating customer requirements as they work backwards from their needs. As domain experts, SSAs also participate in field engagement and enablement, producing content such as whitepapers, blogs, and workshops for customers, partners, and the AWS Technical Field.
Basic Qualifications
7+ years design/implementation/consulting experience of distributed applications
5+ years management of technical, customer facing resources
5+ years of experience building integrations across WFM, CRM, and contact centre solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
Experience developing solutions and passion for hands‑on experience with scripting/coding (e.g. Python, Java, C#, .NET, or Node.js)
History of successful technical consulting and/or architecture engagements with large‑scale customers or enterprises
Experience migrating or transforming legacy customer solutions to the cloud
Familiarity with common enterprise services
Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
Strong written communication skills
Working knowledge of software development tools and methodologies
Experience working within software development or Internet‑related industries
AWS Solution Architecture certification or relevant cloud expertise
Computer Science / relevant degree and/or experience highly desired
Acknowledgement of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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