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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!
Position: Field Application Engineer/After-sales Engineer
Role:
The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. This role requires coordination with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.
Key Responsibilities:
1. Manage and apply technical skills in Field Operations, overseeing all field activities including commissioning, scheduled, preventive, and corrective maintenance.
2. Focus on resolving after-sales cases by minimizing downtime and optimizing fault resolution times through effective relationship management with customers and sharing collected information with relevant teams.
3. Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
4. Identify technical solutions in collaboration with HQ to ensure swift resolution of technical issues.
Complementary Activities:
* Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
* Support the help desk team with phone assistance and ticket management.
Skill Requirements:
* Electrical certification compliant with local laws.
* Proficiency in operating basic electrical tools such as multimeters and torque wrenches.
* Ability to read electrical diagrams or relevant technical documentation.
* At least 2 years of onsite experience in BESS commissioning, electrical device installation, wiring, and commissioning.
* Proficiency in English (Listening, Speaking, Reading, Writing), with the ability to produce formal manuals in English.
Additional Responsibilities:
* HSE and PPE Management: Under the guidance of the HSE Manager, identify risk mitigation strategies and approve operational procedures to ensure compliance with HSE requirements.
* Spare Parts and Resource Management: Finalize spare parts lists, manage obsolescence, and coordinate with EU/HQ Tech teams regarding compatibility of replacement components. Ensure local teams and service partners have necessary resources and spare parts for operational continuity. Manage mini stock, including spare parts receipt, consumption recording, delivery, and replenishment planning. Collaborate with the Technical and Training teams to align field operations with overall service quality. Work with the local service team to ensure smooth execution of technical interventions and repairs. Liaise with EU/HQ technical teams on technical compatibility, replacement parts, and problem resolution.
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