Job DescriptionÈ questo il prossimo passo nella sua carriera? Scopra se è il candidato/la candidata ideale leggendo la panoramica completa qui sotto.Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at day, Agilent Customer Success Managers empower scientists by helping them master the digital tools they need to change the world. In this role, you aren't just ?support?—you are a trusted advisor. You ensure that our software becomes an essential part of our customers' daily discoveries, helping them get the best possible results from their Agilent investment.Your main responsibilities will be:Guide the Journey: Act as the primary guide for customers across EMEA, helping them set up, understand, and fully adopt our digital software solutions whether they are LIMS for NGS, Biobanks, Operational software in core facilities or our Laboratory Informatics software that combines productivity, usability, and data integrity for fast reliable results.Build Lasting Bonds: Create strong, positive relationships with clients to ensure they remain loyal and satisfied Agilent partners.Unlock Insights: Identify what a customer needs to achieve and provide the specific training and dashboard setups that help them find those answers.Proactive Problem Solving: Anticipate potential issues before they arise. You'll be the bridge between the customer and our internal teams to ensure a ?cheerful? and smooth experience.Lead Virtual Workshops: Host engaging online training sessions and business reviews to keep customers up to date on new features and tools.Shape the Product: Gather real-world feedback from your clients and share it wit