Location OverviewJoin our team in Aman Venice. Set in Palazzo Papadopoli, one of the city's eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima. Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens – rare in this floating city – are overlooked by opulent dining venues and spacious suites. Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.THE POSITIONThe Night Auditor is responsible for the smooth running of the operations of the Hotel during the night shifts, ensuring the highest level of guest satisfaction and the hotel safety and security in accordance with the policies, standards and guidelines established by the hotel or the corporate office.MAIN DUTIES AND RESPONSIBILITIES
Perform nightly auditing procedures, ensuring accurate reconciliation of daily transactions;Assist guests with warm, professional and personalised service during evening and early-morning hours;Support the Front Office team with check-ins, check-outs and guest inquiries;Maintain a calm, organised and welcoming lobby environment overnight;Ensure all guest requests are handled promptly, thoughtfully and efficiently;Prepare daily reports and communicate key information to the morning team;Monitor property safety and security during overnight operations;Uphold Aman's standards of professionalism, discretion and refined hospitality;Report any breakage to the Night Engineering;Perform any other task as assigned by the Hotel management.
Requirements
Minimum 2 years of experience in Front Office or Guest Assistant roles within a luxury hotel with at least a minimum of exposure to night operations;Proficiency in Opera Cloud PMS and MS Office;Fluency in written and verbal Italian and English;Additional languages such as French, German or Spanish are considered an advantage;Strong interpersonal and communication skills;Excellent attention to detail and the ability to multitask effectively;A calm, proactive and guest-focused mindset aligned with Aman values;You must have the legal right to work in Italy.
Benefits
Company uniform, laundry service and meals tickets on duty;Welfare plan in line with your contract package;Complimentary nights and discounted F&B and Spa rates in all Aman and Janu properties.
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