Role:
Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.
Main responsabilities:
* Providing support for service work orders involving PCs, laptops, cabling, AV devices, peripherals, and security systems.
* Providing in-person support to end users at Tech Bar locations, including triage, diagnosis, and resolution of Workplace issues, and loaning equipment when required.
* Supporting datacenter and application architecture at a basic level, including hard reboots of onsite equipment.
* Planning, implementing, and monitoring networks for computers and printers/scanners.
* Troubleshooting basic network issues and assisting with the administration of switches, routers, Wi-Fi access points, and firewalls.
* Configuring routers and switches and integrating hardware components within operating systems and networks.
* Supporting backup, tape, and Exchange infrastructure operations.
* Working with intercompany teams on medium-complexity projects.
* Running workshops and gathering information for reporting and documentation.
* Preparing technical documentation and reporting on assigned tasks.
Contract: 1-year fixed-term employment contract (with possibility of transformation into a permanent)
* Location: Milano (Romolo - fully onsite)
Requirements:
* 3+ years of experience as a Deskside Support Technician
* Working technical knowledge to handle service for PCs, laptops, cabling, televisions, projectors, phones, peripherals, and site security equipment.
* Ability to plan, implement, and monitor computer and printer/scanner networks (e.g., file server)
* Experience in OS, Apps and H/W installation and troubleshooting depending on project products
* Troubleshoot basic network issues and understands the administering of switches, routers, and firewalls
* Ability to configure routers and switches.
* Good English and Italian language
* Familiar with ticketing system
Benefits:
* Buddy program
* Internal career development program
* International job opportunities
* Onboarding program
* Staff discounts
* Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.