PbJob Summary /b /ppThe IT Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations. /ppbKey Responsibilities /b /pulliProvide bfirst-line and second-line technical support /b for desktops, laptops, printers, mobile devices, and related peripherals. /lilibInstall, configure, and troubleshoot /b operating systems (Windows, macOS, Linux) and standard business applications. /liliManage and support buser accounts, permissions, and passwords /b through Active Directory, Microsoft 365, or equivalent systems. /liliRespond to and resolve incidents logged via bticketing systems /b (e.g., ServiceNow, Jira, Zendesk). /liliMaintain and update bIT asset inventory /b (hardware/software tracking). /liliEnsure bsystem updates, antivirus, and patches /b are regularly applied. /liliSupport bnetwork connectivity issues /b, including Wi-Fi, VPN, and LAN/WAN troubleshooting. /liliAssist in bhardware setup, imaging, and deployment /b for new employees. /liliProvide bremote desktop support /b for offsite or hybrid users. /liliDocument procedures, incident resolutions, and user guides. /liliCollaborate with other IT teams for bescalations and project support /b. /li /ulpbRequired Skills Qualifications /b /pulliBachelor’s degree in bComputer Science, Information Technology /b, or a related field (or equivalent experience). /lilib1–3 years /b of experience in desktop or technical support roles. /liliStrong knowledge of bWindows 10/11, macOS, Microsoft Office 365 /b, and common business applications. /liliBasic understanding of bnetworking concepts /b (TCP/IP, DNS, DHCP, VPN). /liliExperience with bActive Directory, Group Policy /b, and remote management tools. /liliExcellent bproblem-solving, communication, and customer service /b skills. /liliAbility to work independently and manage multiple priorities. /li /ulpbPreferred Qualifications /b /pulliIT certifications such as bCompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate /b, or equivalent. /liliExperience with bITIL service management /b processes. /liliFamiliarity with bendpoint management tools /b (e.g., SCCM, Intune, JAMF). /li /ul