Customer success manager (biassono)

Experteer Overview In this role, you champion customer success for global brands using our AI-powered learning platform.

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You’ll drive retention, adoption, and satisfaction by partnering closely with customers and cross-functional teams.

You act as a trusted advisor, translating data and insights into practical, value-driven outcomes.

You’ll shape how customers thrive with Docebo’s technology, influencing long-term partnerships and upsell opportunities.

This role combines strategic thinking with hands‑on platform mastery in a fast‑growing, values‑driven environment.ResponsibilitiesOwn the customer retention strategy to reduce churn, boost product adoption, and raise satisfaction scoresAct as a trusted advisor, sharing best practices and creative solutions for complex business problemsBecome proficient on the platform, unlocking new features and tailoring configurations for high-level presentationsPartner with customers to define, track, and achieve success KPIs across their Docebo journeyIdentify and mitigate risks early to ensure a smooth, risk-free customer experienceTurn satisfied users into brand advocates who participate in marketing initiativesCollaborate with Sales, Product, and Marketing to identify upsell opportunities and embed the Docebo Heart in every touchpointQualificationsProven track record of managing a renewable SaaS book of business in the e-learning or L&D; industryFluency in Italian and EnglishConsultative mindset using data and intuition to deliver innovative solutionsSolid xlwpduy grasp of enterprise systems (SSO, CRM, ERP, HRIS) and basic HTML/CSS/JavaScript understandingStrong interpersonal skills with the ability to build rapport with stakeholdersExcellent technical presentation skills and ability to explain complex products clearlyData-minded with the ability to analyze usage metrics to in