IT Technician
The Adler Pelzer Group is the world's leading supplier of acoustic and thermal insulation for the automotive industry with more than 1,000 employees at around 90 production sites. We serve all the world's major automotive manufacturers as a system supplier and development partner. Adler Evo srl, for the Santhià Plant, located in Santhià (VC), is looking for an IT Technician.
Objectives of the position
The IT Technician's role encompasses the daily technical support and management of IT resources, focusing on end-user satisfaction, troubleshooting, and system maintenance. This position is pivotal in maintaining the organization's IT environment.
Key responsibilities
* End‑User Support: Provide technical assistance and prompt troubleshooting to end-users for hardware and software issues, ensuring minimal disruption to their work.
* Hardware Maintenance: Maintain, repair, and upgrade desktops, laptops, peripherals, and other hardware equipment as needed.
* Software Support: Install, configure, and update software applications, ensuring proper functionality.
* Network Assistance: Assist in network configuration and maintenance, resolving connectivity issues.
* Cybersecurity Measures: Assist in implementing and maintaining security measures, including access controls and antivirus software.
* Documentation: Maintain accurate records of hardware and software inventory, configurations, and support requests.
* Ticketing System Management: Use the IT ticketing system to efficiently track, prioritize, and resolve technical issues.
* Basic System Maintenance: Perform routine maintenance tasks such as system updates and patches.
Requirements
* Proficiency in desktop and server operating systems (Windows, Linux, etc.).
* Basic knowledge of network protocols and configurations.
* Hardware troubleshooting and maintenance skills.
* Familiarity with software installation, configuration, and updates.
* Understanding of cybersecurity best practices.
* Good level of written English proficiency; a strong oral communication skill would be viewed as a plus.
* Availability to travel to neighbouring plants.
Skills
* Leadership.
* Excellent time and planning skills.
* Good interpersonal and communication skills.
* Flexibility, enthusiasm and motivation.
* Real team player, ability to create enthusiasm and team spirit.
* Proactive and assertive.
* Able to work under pressure in order to meet deadlines.
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