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Customer Success Manager (CSM) - SAP Academy for Customer Success - Italy (Hybrid)
What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!
The official recruitment begins August 2025. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Costumer Success Program starting March 2026. We will host info sessions about the Program in the months ahead.
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career
Who You’ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
What You’ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:
* Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
* Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
* Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
* Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth
CSM focus areas
SAP Finance & Spend Management ( F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
* S/4HANA Finance
* Finance & Quote to Cash(Q2C)
* Procurement
SAP SuccessFactors (H uman Capital Management - H CM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
What You Bring
1. 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or