PpAt Siemens, we are constantly seeking talented individuals who want to make a difference. This announcement is not for an immediate open position, but an invitation to join our talent pipeline for future opportunities as a Technical support engineer for Cloud products within Siemens Smart Infrastructure. If you wish to contribute to shaping the future, we would love to get to know you! /p h3Your responsibilities: /h3 h3Technical Support Troubleshooting /h3 ul liRespond to customer inquiries and support tickets for cloud services /li liDiagnose and resolve issues in cloud applications and configurations /li liBring up complex cases to RD when needed /li /ul h3Customer Engagement /h3 ul liCommunicate clearly and empathetically via email, chat, and phone /li liGuide users on best practices for cloud product usage /li liEnsure satisfaction through proactive follow‑ups /li /ul h3Team Collaboration /h3 ul liPartner with product, engineering, and operations teams /li liShare customer insights to influence product development /li /ul h3Knowledge Sharing /h3 ul liCreate and maintain internal/external knowledge base articles /li liContribute to FAQs, user guides, and training materials /li /ul h3Continuous Learning /h3 ul liStay up‑to‑date on cloud offerings, tools, and support processes /li /ul h3Your Ideal Profile: /h3 ul liDegree in Computer Science, IT, or equivalent experience /li liExperience in technical support or customer service (cloud preferred) /li liFamiliarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python) /li liExperience with AWS (plus Azure or Google Cloud is a premio) /li liUnderstanding of cloud services: VMs, storage, networking, identity management /li liHVAC domain knowledge is a plus /li liStrong communication and problem‑solving skills /li liDedicated, collaborative, and growth‑oriented mindset /li liFluent in English and Italian /li liEligible to work in Italy /li /ul h3What we offer: /h3 ul liFlexibility: a trust‑based environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; Wi‑Fi connection reimbursement. /li liWelfare: flexible welfare programs and health insurance extendable to your family; professional and extra‑professional accident insurance; free on‑site lunch options. /li liContinuous Growth: plenty of opportunities for continuous and individual learning journeys. /li liAn inclusive team culture where you can be yourself. /li /ul pSiemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential. /p pLet us know your desired working conditions/environment. Typically, this type of position is full‑time; however, please feel free to ask for a more flexible arrangement if that suits you better. /p /p #J-18808-Ljbffr