Overview\nFounded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands. The Group employs people of over 100 nationalities.\nJob Purpose\nWe are looking for someone who will support both sales and stock management. The candidate will act as a brand ambassador, conveying the Brand's philosophy and values to maximize sales performance by fostering customer relationships and building brand loyalty, providing a unique in-store experience, and guiding the client into our world. The candidate will also be responsible for stock management in terms of KPIs, corporate guidelines and procedures, facilitating the selling process through impeccable stock maintenance and minimizing stock losses. The role includes implementing guidelines from the Store Operations Department and Store Manager.\nResponsibilities\n\nWelcome and serve the customer, providing an excellent in-store experience at all times.\nMaintain and develop client relationships through an individual approach, leveraging CRM and digital tools.\nBe proactively engaged in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.\nStay up-to-date with fashion trends and competitors.\nDemonstrate brand and product knowledge.\nDeal effectively with customer complaints by liaising with the line manager when necessary.\nMaintain the shop floor and visual displays to a high standard, complying with company guidelines and stock procedures.\nContribute to a high level of security and prevent product thefts.\nEnsure the safety of products and valuable materials in the warehouse during handling.\nProperly manage daily goods receipt, arrange merchandise following corporate procedures, and prepare products for the sales floor and special areas.\nOrganize, manage and perform product counting and stock-takes.\nEnsure correct product flow tracking through the SAP system.\nManage product flow during repairs.\nManage stockroom activities related to markdowns.\nGuarantee returns, shop-to-shop transfers, and e-commerce deliveries following corporate guidelines and deadlines.\n\nKnowledge And Skills\n\nFluent spoken English expected. Other languages desirable.\nHigh affinity for luxury products.\nHigh sense of responsibility.\nAbility to work in a team as well as independently.\nOrganized and detail-oriented.\nMature and assertive.\nBusiness/Retail Management degree or equivalent is a plus.\nInterest in luxury/fashion, art and design.\n\nJoining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The engine of our success is the talent and passion of our people and their professional growth.\nPrada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.