EFT-Systems GmbH (EFT Energy For Tomorrow) works in the exciting and growing market of renewable energies. Our goal is to provide the best customer support for BYD's PV battery systems (“BYD Battery-Box”). For us, customer support consists of two elements: technical after-sales service and customer trainings. We believe that a best in class customer support is the foundation for a fast and successful energy transition. With this mindset, EFT and the BYD Battery-Box have become number one in Europe over the last 7 years. We are rapidly growing and currently looking for committed employees who want to join the team and advance the energy transition together with us. Tasks: - Analysis and identification of error patterns. Independent processing of tickets - Deliver presentations online (webinars) from home - Deliver presentations offline in front of public audience (e.g fairs, exhibitions, live trainings) Profile: - A passion for customer satisfaction and quality awareness - Good communication skills, positive attitude - General technical understanding - Very good knowledge of German & Italian & English (the language must be understood safely, even with technical topics and in some cases a strong dialect) - Working model: Mixture of home office & travelling (e.g fairs, exhibitions) EFT Systems is a young and dynamic fast-growing organization with flat hierarchies, short decision-making paths, creative freedom and flexibility. This provides plenty of opportunities for professional growth in the coming years. You can also find us on SocialMedia: Interested? → We are looking forward to your resume in English or German Contratto di lavoro: Tempo pieno Bewerbungsfrage(n): - Please specify your gross salary expectation per year Sprache: - German (Wünschenswert) - Italienisch (Wünschenswert)