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Tenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Member Services Coordinator who will assist with greetings, reservations, and overall member experience and satisfaction.
Main duties and responsibilities
- Meet members/guests upon arrival and departure and greet them by name.
- Create and maintain member profiles and preferences.
- Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
- Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
- Answer incoming Club phones and transfer where needed.
- Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
- Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
- Create invitations or fliers to distribute to membership regarding Club events.
- Assist with planning and promoting Club events.
- Work closely with Sales to create exceptional experiences for prospects/visitors .
- Work with General Manager and Public Relations team to promote positive experiences, including photography.
- Assist in the golf retail shop as needed.
- Other duties as assigned.
Requirements
- High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
- At least 6 months of prior hospitality experience, customer service, and telephone experience.
- Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
- Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
- Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.
- Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)
- Meals provided both during working hours and on days off
- Uniforms and laundry service provided
- Ongoing training to enhance personal and professional development
- Discounts on dining, wellness, and sports activities available at the resort and estate
This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.
This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.
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