PuPrivacy Notice : /u We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology. /ppbOperations Specialist Europe /b /ppApply locations Italy, Remote time type Full time posted on Posted 30+ Days Ago job requisition id JR1378 /ppbAbout Us /b /ppG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. /ppOur mission is simple : to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. /ppWith the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. /ppOur DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. /ppIf all that sounds like your kind of thing, well, we can’t wait for you to join us. /ppbAbout the Role /b /ppReporting to the Regional Operations Manager, Western Europe, the Operations Specialist plays a key role in ensuring the smooth functioning of G Adventures’ tours, supporting both internal and external stakeholders. This role involves overseeing day-to-day operations to ensure a seamless travel experience for our CEOs (Tour Leaders), passengers, and supply chain partners. A significant part of the role focuses on financial accuracy, including verifying invoices, resolving discrepancies, and collaborating closely with the Finance department to reconcile expenses. /ppAdditionally, the Operations Specialist contributes to the optimization of existing itineraries and the development of new ones, ensuring both operational efficiency and financial integrity. /ppThis position is remote and requires residency in Italy. /ppbWhat you'll be doing /b /pulliCommunicate any significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip. /liliMonitor department email accounts as requested, actioning emails according to priority. /liliAction technical questions from GCO’s (Inside Sales department) concerning trips. /liliSupport the Reservations department with any aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner. /liliHandle the region's finances including investigate and solve issues of incorrect invoices in a timely, and efficient manner. /liliIdentify problems in operations process and resolve them in a quickly and timely manner. /liliContribute to the enhancement of internal processes through identification, analysis, and implementation of efficiency and effectiveness improvements. /liliHandle incidents and assist CEOs and / or travellers in a professional, empathetic and efficient manner. /liliEnsure accurate validation of trip budgets. /liliContribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment. /liliAssist the Regional Operations Manager in day-to-day coordination, and management of business operational activities. /liliHelp create customized trips upon request. /liliDevelop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays / sick cover. /liliHelp prepare for and assist with the CEO recruitment, training, and provide the CEOs with the needed support. /liliCarry the Operations Emergency Phone on a rotational basis. /liliOther duties as assigned by Regional Operations Manager. /li /ulpbDesired Skills Experience /b /pulliAt least 2 years in the Tourism industry. /liliSuperior attention to detail and accuracy. /liliPositive attitude and the desire to be part of a close-knit and effective team. /liliExceptional English written and oral communication. /liliExperience in problem-solving and analytical thinking. /liliIn-depth regional knowledge of Western Europe, particularly France. /liliAdvanced organisational, time management and problem solving skills. /liliIntermediate knowledge of Excel and general computer skills. /liliAbility to adapt to an environment that is subject to constant change. /liliSolid knowledge of the Travel industry and geography of the region. /liliAn understanding and commitment to customer service. /liliFluency in French required. /liliAny experience as a tour leader is considered an advantage. /liliSelf-starter able to work remotely. /li /ulpbWhat do we offer you? /b /pulliCompetitive salary commensurate with the role. /liliCompetitive benefits package. /liliBirthday day off. /liliVacation time for you to recharge. /liliEnhanced Parental Leave. /liliLearning and growth opportunities. /liliEmployee Resource Groups. /liliApplicable based on location /li /ulpG Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants. /ppJ-18808-Ljbffr /ppJ-18808-Ljbffr /p #J-18808-Ljbffr