Pubblicato il 18 febbraio
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Overview Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1-3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es;) with installation, configuration, and field testing
- Schedule and lead r
