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About the team
Italy is a key focus territory for Deliveroo, leading in strategic, commercial, and operational innovation. Our functions include commercial, operations, and marketing, working closely with global teams in product, technology, and consumer services to deliver results.
Regional teams in Italy present significant growth opportunities. We are building a team of commercially savvy, entrepreneurial, and ambitious individuals to help us realize our potential.
About the role
As Marketing Manager, Promotion and Value, reporting to the Senior Marketing Manager, Restaurant and Grocery, you will collaborate with marketing and commercial teams to define promotional calendars aligned with business objectives. Your focus will be on attracting new customers, increasing retention, and identifying growth opportunities through experimentation, considering market trends and past performance.
You will work cross-functionally with local, global, commercial, finance, tech, and data science teams to develop plans and processes that enhance customer experience and improve promotional execution.
What you'll be doing
* Champion the customer voice in promotions, working with Insights and Care teams.
* Manage the promotional calendar for Italy in collaboration with marketing and commercial teams.
* Oversee the new customer acquisition and lifecycle calendar, coordinating with central teams to optimize impact and budget allocation.
* Lead execution of promo campaigns across channels such as CRM and in-app merchandising.
* Drive the Test and Learn agenda, prioritizing initiatives with central teams.
* Align promotional plans across teams to ensure proper technical, reporting, and targeting foundations.
* Report on campaign performance, conduct post-campaign analysis, and identify areas for improvement.
* Monitor competitor activity to inform planning.
Requirements
* 4-5 years experience in Marketing or Commercial roles, especially with value/promotional campaigns.
* Bachelor’s degree in Marketing, Business, or related field preferred.
* Strong communication and collaboration skills for cross-functional teamwork.
* Experience presenting to senior leadership.
* Analytical mindset with proficiency in tools like Excel.
* Interpersonal skills to manage stakeholders at all levels.
* Ability to manage multiple projects simultaneously.
* Proactive problem-solving skills.
* Self-starter attitude, adaptable to fast-paced environments.
* Proven track record of delivering results efficiently.
Why Deliveroo
Our mission is to transform shopping and dining by connecting consumers, restaurants, shops, and riders. We are a technology-driven company in a rapidly expanding industry, valuing autonomy, innovation, and impact. We prioritize employee welfare, offering benefits like healthcare, parental leave, pensions, and generous leave allowances. Benefits vary by country; please ask your recruiter for details.
Diversity
We believe in a diverse workplace that reflects the world we live in. We welcome everyone regardless of gender, race, sexuality, religion, or personal preferences. We are committed to equity and inclusion, providing adjustments during the application and interview process upon request.
Benefits
Food
* Free Deliveroo Plus subscription or equivalent.
* Monthly team lunches and opportunities to try new foods, depending on location.
Work Life
* Flexible hours and location options.
* Parental leave, work-from-home kit, Employee Assistance Programme, and learning platforms.
* Employee Resource Groups such as Women in Tech, LGBTQ+, Racial Equity, and more.
Compensation
* Competitive pay, with variable bonuses linked to performance.
Equity
* Ownership opportunities for senior employees, including equity awards.
Time to Recharge
* Annual leave, public holidays, and volunteer days.
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