Mercier Consultancy MD is seeking an enthusiastic Italian Customer Support Specialist specializing in Digital Advertising to join our team in Athens. This role is ideal for individuals who are passionate about digital marketing and possess excellent communication skills in Italian. You will play a crucial role in assisting clients with their digital advertising campaigns' ensuring they achieve their goals while fostering strong relationships. Key Responsibilities - Provide exceptional customer support to Italian-speaking clients in the digital advertising sector via phone' email' and chat. - Assist clients in understanding and optimizing their digital advertising campaigns. - Resolve inquiries related to digital marketing tools and strategies effectively. - Document and escalate issues to the technical team when necessary. - Conduct follow-ups with clients to ensure satisfaction and campaign success. - Stay informed about industry trends and best practices in digital advertising. Requirements - Fluency in Italian (oral and written) is mandatory, proficiency in English is a plus. - Experience in customer support' preferably in digital advertising or marketing. - Strong understanding of digital marketing concepts and tools. - Excellent communication and interpersonal skills. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency in using CRM software and digital advertising platforms. - A proactive attitude with the willingness to learn and adapt to new challenges. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More