Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the GSF LM are largely manual involving large numbers of associates and 3P Vendors. One of the most critical roles is that of a process associate who mentors/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.
Key job responsibilities
Daily Management of shift
Administrative management of associates
Job allocation to associates
Monitoring and mentoring of associates on productivity, cost, quality and safety.
Monitor status of counts and problem solve queues
Responsible for shift quality and associated action plansPreparing and implementing training and development plans for associates
Conduct a 4M and 5S audit for the respective work stations on a daily basis
Stand-in for Area Manager
About the team The Team will address discipline and/or performance issues for LM Associates. In addition, you will work partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. Team will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting for achieving or exceeding Amazon expectations.
Basic Qualifications
1+ years of customer-facing experience, warehousing, logistics or manufacturing experience
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel
Preferred Qualifications
2+ years of customer-facing environment, warehousing, logistics or manufacturing experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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